Service Areas

Important Warranty Information

Submission of this form constitutes a request for warranty review and does not constitute approval or confirmation of warranty coverage.

Warranty coverage is subject to the terms, conditions, exclusions, maintenance requirements, and applicable warranty periods contained in your contract and any applicable manufacturer warranties.

Some products and equipment are covered directly by the manufacturer and may require the homeowner or Staycation to submit a claim through the manufacturer.

Staycation may request additional information, maintenance records, water chemistry records, photographs, or an on-site inspection before determining whether an item qualifies for warranty coverage.

Issues resulting from normal wear and tear, improper maintenance, improper water chemistry, homeowner or third-party modifications, environmental conditions, ground movement, drainage, weather events, misuse, or conditions outside Staycation's scope of work may not be covered.

Site Visit & Diagnostic Charges

Warranty requests that require an on-site inspection, diagnostic service, or evaluation may be subject to a site visit or service charge. If, after evaluation, the reported concern is determined not to be covered under the applicable Staycation, manufacturer, or vendor warranty, the homeowner may be responsible for reasonable inspection, diagnostic, travel, service, or site visit charges assessed by Staycation, the manufacturer, and/or the applicable vendor or service provider. Any subsequent non-warranty repair or corrective work will be quoted separately and will require homeowner approval before work is performed.

Access Authorization

By submitting this request, you authorize Staycation and, when applicable, its employees, subcontractors, manufacturers, or authorized service providers to contact you regarding the request and coordinate access to the property when an inspection or repair is required